Vernan Shop

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At Vernan Shop, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Destinations

We currently ship orders to customers in the United Kingdom, including England, Scotland, Wales and Northern Ireland, subject to product availability and applicable delivery restrictions.

Some products may not be available for delivery to certain areas.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and dispatched, you will receive a confirmation email containing available tracking information.

Please note that orders may take longer to process during busy periods, holidays, promotions or circumstances outside our reasonable control.

3. Delivery Times

Estimated delivery times are shown on the product page or during checkout where applicable.

Because Vernan Shop operates using a dropshipping fulfilment model, products may be shipped directly from one of our third-party suppliers or fulfilment partners.

Estimated delivery times may vary depending on the product, destination and shipping carrier.

Delivery estimates are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

If free shipping is offered, this will be clearly indicated on the relevant product page or at checkout.

5. Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking information may take several business days to become active after dispatch.

Please allow reasonable time for tracking updates before contacting us about an order.

6. Delays

Although we work with our suppliers and delivery partners to provide reliable shipping, delays may occasionally occur due to circumstances outside our control, including:

• Customs processing

• Severe weather

• Carrier delays

• Public holidays

• High shipping volumes

• International transportation delays

• Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will do our best to assist you.

7. Customs, Duties and Taxes

Some products may be shipped from outside the United Kingdom.

Where applicable, customs duties, import taxes or other charges may apply depending on the destination and the circumstances of the shipment.

Any applicable charges that are legally the responsibility of the customer will be communicated where reasonably possible.

Customers are responsible for providing accurate delivery information and cooperating with any required customs or delivery procedures.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect address may be charged where permitted by law.

9. Lost, Damaged or Missing Orders

If your order appears to be lost, damaged or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may request information such as your order number, delivery address and tracking information so that we can investigate the issue with the relevant shipping provider or fulfilment partner.

Nothing in this section limits your statutory consumer rights.

10. Delivery Problems

If you receive an incorrect, damaged or defective product, please contact us as soon as possible.

We will review the issue and, where appropriate, offer a replacement, refund or another remedy in accordance with applicable UK consumer law.

11. Delivery to Northern Ireland

Shipping arrangements, product availability and applicable legal requirements may differ for orders delivered to Northern Ireland.

Where relevant, additional information will be provided at checkout or on the product page.

12. Contact Us

If you have any questions about shipping or your order, please contact us at:

EMAIL: victor08fernandesz@gmail.com

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Please include your order number when contacting us about an existing order.

Vernan Shop reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.