Vernan Shop

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At Vernan Shop, we want you to be satisfied with your purchase. This Refund Policy explains when you may be entitled to a refund and how refunds are processed.

1. Your Right to Cancel

If you are a consumer in the United Kingdom, you generally have the legal right to cancel an online order within 14 days of receiving your goods, without having to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

These rights are subject to certain legal exceptions.

2. Refund Eligibility

You may be eligible for a refund if:

• You cancel your order within the applicable cancellation period;

• You receive a defective or faulty product;

• You receive a product that is significantly different from its description;

• You receive the wrong product;

• Your order arrives damaged; or

• You are otherwise entitled to a refund under applicable UK consumer law.

3. How to Request a Refund

To request a refund, please contact us at:

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Please include:

• Your order number;

• Your name;

• The reason for your refund request; and

• Photos or other evidence of the issue, where applicable.

We will review your request and provide instructions for returning the product where necessary.

4. Refunds for Cancelled Orders

Where you exercise your statutory right to cancel, we will refund the payments we have received from you, subject to applicable law.

The refund will normally include the cost of the standard delivery option you selected.

If you selected a more expensive delivery method, we are generally only required to refund the amount equivalent to the least expensive standard delivery option available.

5. Return Shipping Costs

Where you cancel an order under your statutory cancellation rights, you may generally be responsible for the direct cost of returning the goods, unless:

• We have agreed to pay the return costs;

• The product is faulty, defective or incorrect; or

• Applicable law requires us to cover the return costs.

6. Refunds for Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may offer:

• A full or partial refund;

• A replacement;

• A repair; or

• Another appropriate remedy.

We may request photographs or other information to help us investigate the issue.

Nothing in this policy limits your statutory consumer rights.

7. Condition of Returned Products

When exercising your statutory right to cancel, you may handle the goods to the extent necessary to establish their nature, characteristics and functionality.

However, you may be responsible for any diminished value resulting from handling beyond what would reasonably be allowed in a shop, where permitted by law.

For hygiene and safety reasons, certain products may be subject to legal exceptions to cancellation rights where applicable.

8. Refund Processing Time

Once we receive returned goods, or otherwise become entitled to process your refund, we will process the refund within the timeframe required by applicable law.

Where applicable, refunds will normally be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs earlier, subject to applicable legal requirements.

9. Method of Refund

Refunds will normally be made using the same payment method used for the original purchase.

If you paid by card or another payment method processed through Stripe, the refund will normally be processed back through the original payment method.

We do not normally have access to or store your complete payment card details.

10. Orders That Have Not Yet Been Dispatched

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch where possible.

If the order has already been processed or dispatched, you may need to follow our normal cancellation and return procedure.

11. Products Shipped from Outside the UK

Some products may be fulfilled and shipped directly from suppliers or fulfilment partners located outside the United Kingdom.

This does not remove or reduce any statutory consumer rights you may have under applicable UK law.

Return instructions may vary depending on the product and fulfilment arrangements.

12. Non-Refundable Situations

Where permitted by law, refunds may not be available for:

• Products that have been intentionally damaged or misused;

• Products returned outside the applicable cancellation or return period without a valid legal basis;

• Certain personalised or customised products;

• Certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed; or

• Other products excluded from cancellation rights by applicable law.

These exclusions do not affect your legal rights regarding faulty, defective or misdescribed goods.

13. Statutory Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer.

If a product is faulty, not as described, or does not meet the standards required by applicable consumer law, you may have additional legal rights and remedies.

14. Contact Us

If you have any questions regarding refunds, returns or cancellations, please contact us:

EMAIL: victor08fernandesz@gmail.com

Please include your order number whenever contacting us about a refund.

Vernan Shop reserves the right to update this Refund Policy when necessary. Any changes will be posted on this page.