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Privacy Policy

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At Vernan Shop, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Vernan Shop.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Vernan Shop is an online pet products store serving customers in the United Kingdom.

For the purposes of applicable data protection laws, Vernan Shop is responsible for determining how and why your personal information is processed in connection with our website and services.

Business Name: Vernan Shop
Email: victor08fernandesz@gmail.com

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. INFORMATION WE COLLECT

We may collect different types of personal information depending on how you interact with our website.

Information you provide directly

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Order details;

  • Payment-related information;

  • Customer service communications;

  • Information you voluntarily provide to us.

We do not normally store complete payment card numbers or security codes. Payments may be processed by third-party payment providers, which handle payment information according to their own privacy policies and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Date and time of visits;

  • Referring website;

  • General usage and interaction information.

This information may be collected through cookies, analytics tools, website technologies, and similar services.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

  • To process and fulfil orders;

  • To process payments;

  • To arrange delivery of products;

  • To provide order tracking information;

  • To communicate with customers;

  • To respond to questions, complaints, and support requests;

  • To manage customer accounts;

  • To prevent fraud and unauthorized transactions;

  • To maintain and improve our website;

  • To understand how customers use our website;

  • To provide relevant marketing communications where legally permitted;

  • To comply with legal and regulatory obligations;

  • To establish, exercise, or defend legal claims;

  • To protect the security and integrity of our website and services.

4. LEGAL BASES FOR PROCESSING

Where UK data protection law applies, we process personal information using one or more lawful bases, depending on the circumstances.

These may include:

Performance of a contract

We may process information that is necessary to process your order, receive payment, arrange delivery, and provide customer support.

Legal obligations

We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or other obligations.

Legitimate interests

We may process certain information where it is reasonably necessary for legitimate business interests, such as fraud prevention, website security, service improvement, and business administration, provided that such interests are not overridden by your rights and interests.

Consent

Where required, we may rely on your consent, including for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. WHO WE SHARE INFORMATION WITH

We may share personal information with trusted third parties where necessary to operate Vernan Shop and fulfil your orders.

These parties may include:

  • Payment processors;

  • Shipping and delivery companies;

  • Fulfilment providers;

  • Product suppliers;

  • Technology and website service providers;

  • Hosting providers;

  • Analytics providers;

  • Customer service providers;

  • Fraud prevention and security providers;

  • Professional advisers;

  • Government authorities or law enforcement agencies where legally required.

For dropshipping orders, information necessary to fulfil and deliver your purchase may be shared with the relevant supplier or fulfilment partner.

For example, this may include your name, shipping address, contact information, and order details.

We only share information that is reasonably necessary for the relevant purpose.

6. INTERNATIONAL DATA TRANSFERS

Because Vernan Shop may work with suppliers and service providers located outside the United Kingdom, your personal information may be transferred to, stored in, or processed in countries outside the UK.

This may include countries where our suppliers, fulfilment partners, payment providers, hosting providers, or other service providers operate.

Where UK data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable law.

These safeguards may include an adequacy decision, appropriate contractual protections, or another legally recognised transfer mechanism.

7. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Whether we need it to provide services;

  • Legal, tax, accounting, or regulatory requirements;

  • The establishment, exercise, or defence of legal claims.

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

8. COOKIES AND SIMILAR TECHNOLOGIES

Vernan Shop may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and, where permitted, support marketing activities.

Cookies may be placed by us or by third-party service providers.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may be able to manage or disable cookies through your browser settings or through any cookie-management tools provided on our website.

Disabling certain cookies may affect the functionality of the website.

9. MARKETING COMMUNICATIONS

Where legally permitted, we may send promotional emails or other marketing communications about products, offers, promotions, or updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential transactional communications, such as order confirmations, delivery updates, or customer service messages.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, passwords, devices, and personal information.

11. YOUR PRIVACY RIGHTS

Depending on your circumstances and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information in certain circumstances;

  • Request restriction of processing in certain circumstances;

  • Object to certain processing;

  • Request the transfer of certain personal information to another organisation;

  • Withdraw consent where processing is based on consent;

  • Object to direct marketing;

  • Lodge a complaint with the relevant data protection authority.

Some rights are subject to legal conditions and exceptions.

To exercise a privacy right, please contact us using the contact information provided below.

12. YOUR RIGHT TO COMPLAIN

If you believe that we have handled your personal information incorrectly, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

If you are located in the United Kingdom, you may also contact the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

More information about the ICO and how to make a complaint is available on its official website.

13. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children who are unable to lawfully enter into purchases or provide consent where consent is required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, or services.

This Privacy Policy does not apply to third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party websites or services you visit.

15. THIRD-PARTY SERVICE PROVIDERS

Vernan Shop may use third-party services to operate our website and business.

These services may include website hosting, payment processing, analytics, advertising, customer support, email services, shipping, fulfilment, fraud prevention, and product suppliers.

Third-party providers may process personal information on our behalf or independently, depending on the service they provide.

Where required by law, we take reasonable steps to ensure that appropriate data protection measures are in place.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

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Vernan Shop

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We will review and respond to privacy-related requests in accordance with applicable data protection laws.

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